TERMS AND CONDITIONS OF SALE
NATURAL STONE HAS COLOUR VARIATIONS, PITTING, CHIPS, FISSURES, VEINING, SLIGHT IMPERFECTIONS AND MINOR SIZE VARIATIONS. THIS IS THE NATURAL CHARACTERISTICS OF STONE AND IS TO BE EXPECTED. WE RECOMMEND SEALING ALL NATURAL STONE WITH A HIGH QUALITY PENETRATING SEALER.
1.1 – In these Terms and conditions, from herewith:
“Seller” means Stonehaus Pty Ltd – ACN: 624 326 263
“Buyer” means the purchaser of Goods from the Seller.
“Product” means all goods sold and/or picked up or delivered by the Seller to the Customer.
“Terms” means these terms and conditions of sale.
2.1 – These Terms apply to all contracts for the sale of Products by the Seller.
2.2 – The Buyer accepts these Terms upon providing the Seller
(i) written or verbal with instructions to order Products
(ii) written or verbal acceptance of a written quote provided by the Seller.
(iii) part payment or full payment of any Products.
3.1 – Unless otherwise agreed in writing, all sales shall be made at the Seller’s current price for the Product as shown on its current price list including any attachments or if applicable quotation, as issued by the Seller to the Buyer.
3.2 – The Seller reserves the right to revise its prices with or without notice. In the event the Seller provides the Buyer notice the price change shall be effective as of the date set forth in the notice; if no notice is given, the price in effect as of the date of scheduled delivery shall apply.
4. DELIVERY AND ACCEPTANCE
ALL ORDERS TAKE BETWEEN 24 TO 48 HOURS TO PACK. PICK UP MUST BE ARRANGED PRIOR TO ARRIVING AT THE WAREHOUSE
4.1 – Unless otherwise provided on the face of the Buyer’s purchase order, The Buyer shall take delivery of the Product at the Seller’s yard, plant or facility and it is agreed that the Seller completes any obligation hereunder regarding physical delivery by making the Product available to the Buyer.
4.2 – The Buyer must inspect and check the Product prior to acceptance of the Product and at the time of delivery. The Seller shall not be liable for any claims relating to incorrect products, shade variations, or damages. The Buyer must notify the Seller immediately at the time of delivery about any claims regarding the Product. The Buyer shall not make a claim against the Seller exceeding the invoiced amount.
4.3 – Deliveries to a site are at a set fee. The Product will be delivered and placed on the nature strip, unless there is a prior written arrangement between the parties, and are subject to access and driver discretion. The Seller shall not be liable for any loss or damage suffered by the Buyer as a result of delay, driver discretion, driver negligence or placement of the Product upon delivery.
5. FILLING OF ORDERS
5.1 – Orders will not be filled until, part payment or full payment from the Buyer until funds are cleared into the Sellers bank account.
5.2 – The Seller may fill the Buyer’s purchase order from existing inventory to meet the purchase order specifications and may deliver any order in separate or partial deliveries at the Sellers absolute discretion, with each partial delivery standing as a separate order made pursuant to these Terms and Conditions. The Buyer may not refuse to accept any partial delivery of a Product or refuse to make a payment due to the reason of the Sellers failure to deliver any remaining Product ordered. The Buyer may not cancel any order without prior written consent of the Seller.
5.3 – Purchased stock items not collected within four (4) weeks or within an agreed time frame will be subjected to a storage fee of fifty ($50) per week, per pallet in addition to the invoiced amount and is payable on demand.
5.4 – All goods must be collected within three (3) months of invoice and this applicable to indented goods on arrival.
6. STONE SAMPLES AND OTHER MATERIAL PRODUCTION
6.1 – The Seller accepts no responsibility in respect to any minor variations between samples shown to the Buyer and actual supplied Product. Samples should be used as a guide only. The Buyer waives any claim against the seller for any such variation.
7. FORCE MAJEURE
7.1 – The Seller shall not be liable for any delay in the delivery due to any circumstances beyond its reasonable control, including, without limitation, any act of god, local or global pandemics, border closures, war, fire, breakages, breakages of machinery, strikes, shipping or arising out of any other unexpected cause, or cause beyond reasonable control of the Seller. Any non-performance as a result of the occurrence of any Force Majeure event shall not place the Seller in default in relation to the affected order, and the Seller’s sole and exclusive liability to the Buyer for failure to deliver the Product due to a Force Majeure event shall be limited to the return of the purchase price for the Product if previously paid by the Buyer.
8. PASSING OF TITLE
8.1 – Title of the Product shall pass from the Seller to the Buyer at the time all funds have been cleared.
8.2 – Liability for and risk of loss of all Product shall pass to the Buyer at the time the Buyer accepts delivery of the Product.
LAID STONE IS DEEMED ACCEPTED AND NO REFUNDS WILL BE GIVEN
9.1 – Commercial material, second choice are sold as is and are non-refundable or warranted.
9.2 – The Seller or any of it’s agents shall not be liable in any aspect for referrals, advice given for the fixing, sealing or cleaning of goods, nor shall the Seller be liable for any damages or losses incurred by the Buyer as a result of the Product purchased.
9.3 – The Buyer acknowledges and agrees that the Product supplied is to be installed or applied by experienced licensed and insured tradesperson and that the application of the Product are within the relevant Australian Standards or manufacture directions of use.
9.4 – A breach of clause 9.3 will void all claims by the Buyer against the Seller regarding the Product purchased.
9.5 – Wholesale material purchased and sold to a third party are subject to these Terms and Conditions. Any claims made via the purchaser must be within a reasonable time frame, as determined by the Seller. Upon evaluation, if required, a site meeting will be held with all parties and trades to mediate or resolve any issues.
9.6 – All claims must be submitted in writing.
9.7 – A site inspection fee will apply should no fault be warranted against Seller of supply of the Product in the sum of $200 within Brisbane Metro, $250 to the Sunshine Coast or the Gold Coast – additional cost also may be incurred beyond these areas at the Seller’s discretion.
10. RETURN OF PRODUCT
10.1 – No indented material will be accepted for returns or cancellation once deposit taken.
10.2 – Return of over-ordered product is at the sellers discretion and a re-stocking may be charged if accepted.
10.3 – Returned Product or cancellation of Orders will have a thirty (30%) handling charge returns are to be of same tonality as in stock and no less than five (5) boxes or five square meters (5m2). All goods must be in original cartons, unopen, un-damaged, in a saleable condition and accompanied by the invoice number.
11 TERMS OF PAYMENT
11.1 – All Product shall be paid for in accordance with clause 10.3 prior to delivery, unless the Buyer has an approved credit account with the Seller, in which event the Buyer must make each payment for the Product within 30 days of the date of the Sellers monthly debtors’ statement.
11.2 – If the Buyer fails to make any payment in accordance with these Terms and Conditions, or fails to comply with any of the terms hereof, the Seller may, at is option, cancel any order/work in progress for the Buyer whether on this order or any other order, and may refuse to deliver any undelivered Product to the Buyer, whether on this order or any other order. In such event, all unpaid amounts owed by the Buyer to the Seller for the purchase of the Product, whether on this order or any other order, shall be immediately due and payable.
11.3 – Payment options – Direct Deposit to our nominated bank account, BPay, Visa, MasterCard – bank processing surcharges will apply on all credit cards.
11.4 – All goods are subject to GST.
11.5 – Indented goods, ex stock require a fifty percent (50%) or agreed deposit amount on ordering and balance of payment required on arrival to the Sellers warehouse.
12. IMPORTANT INFORMATION
12.1 – The Buyer must, before purchasing a Product, must ensure that the goods are suitable and meet the requirements for the application and are in compliance with any relevant Australian standards.
12.2 – Due to the composition of natural stone, manmade or clay fired products the Seller recommends that you seek advice on installation, sealing and cleaning, as incorrect methods may result in the damages of goods.
12.3 – It is recommended that goods supplied are installed or applied by experienced and licensed trades, and that the applications of goods are within the Australian Standards and/or manufacture directions of use.
12.4 – Mix all crated products prior to installation to ensure an even spread of colours.
13. IMAGES ON OUR SITE AND IN ADVERTISING
13.1 Images on this website, social media and advertising are owned by the seller. Use of these images are forebidden unless written approval has been sought.
13.2 Images on this site are a representation of the product. All care is taken to photograph the natural colour blends and movement. As the colour and movement range is vast we simply cannot represent all of these variations on this website. These photos should be used as guide only. We suggest before ordering you visit our showroom to view the stone in person to avoid disapointment.
If you require further clarification about our terms and conditions please contact us via email [email protected] or call us 1800 290 990